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Terms of use

Human UP (hereinafter referred to as "our company") refers to all services (hereinafter referred to as "this service") provided on the service "Human UP (HUP)" (hereinafter referred to as "this site") operated by our company. The following are the terms and conditions that apply to all relationships between you and us regarding your use. A user is a person who has applied for the use of this service to the Company, approved by the Company, has acquired user qualifications, and wishes to register as a user (hereinafter referred to as a user applicant). This includes cases where the Company concludes a contract to use this service with an organization such as a corporation to which it belongs (hereinafter referred to as the affiliated organization).

Article 1 (Scope and changes of the rules)
1. This agreement shall be applied to our company and the user regarding the use of this service, and the user shall comply with this agreement in good faith when using this service.
2. In addition to the terms set forth below, the Company may set terms (hereinafter referred to as individual terms) for each individual service. If the following terms and the provisions of the individual terms differ, the provisions of the individual terms shall prevail.
3. Unless otherwise specified, the individual terms, help for this service, guide page and other websites of our company that explain this service shall also constitute the terms of use applicable to this service.
4. The Company shall be able to change the terms of use without obtaining the consent of the user. In addition, the user acknowledges in advance that the changed terms of use shall be displayed on our website and become effective after 7 days, and the effect shall be applied to all users. will do.
5. Users who use this service after changing the terms of use by our company are deemed to have accepted the change.


Article 2 (User registration)
1. Applicants who wish to use the user will register as a user according to the procedures specified below and other procedures prescribed by the Company.
(1) Carefully read this agreement, and be aware that you are bound by its contents, and then register as a user by the method specified by our company.
(2) Agree to pay the usage fee for the paid service by the payment method specified by the Company.
(3) On the user registration screen, accurately register your name, e-mail address, and other necessary items for user registration.
2. The user registration procedure shall be completed upon notification of our consent by e-mail for the application set forth in the preceding paragraph. In addition, the Company may not approve the registration of the user applicant if it is found that the user applicant falls under any of the following reasons. If the following reasons are found after user registration, the user registration may be deleted at that time.
(1) When the user applicant does not actually exist.
(2) When the user applicant has already completed user registration.
(3) When the user qualification has been suspended or deleted due to a violation of this agreement, etc. in the past.
(4) When there is a falsehood in the matters notified to us at the time of user registration.
(5) When there is a risk that the user applicant may interfere with the smooth operation of this service.
(6) When there is a risk that the payment will not be made, such as when the use of the bank account or credit card specified by the user applicant has been suspended.
(7) If you are a gangster or other antisocial force or a person equivalent to it, or if we admit that there is a suspicion of it.
(8) When the Company recognizes that the person is a minor, a guardian of an adult, a guardian, or an assistant and has no legal ability to conclude a contract without the consent of a legal representative.
(9) When there is a risk of competing with us.
(10) In addition, when we judge that it is inappropriate to make the user who wants to be a user.

Article 3 (User Qualification)
1. Applicants who wish to use the user will perform the user registration procedure in accordance with Article 2, and will acquire the user qualification when the user registration is successfully completed after the approval of our company.

Article 4 (Changes in notification items, etc.)
1. When we notify the user about this service, we shall be able to notify by the method of sending an e-mail to the e-mail address registered by the user, and the user shall receive the e-mail from us. It is assumed that the reception is set to.
2. The notice in the preceding paragraph shall be deemed to have reached the user by the transmission of the Company, and the Company shall not be liable even if the e-mail does not arrive due to the user's reception settings, incorrect registration, etc.
3. If there is a change in the items notified to the Company during the user registration procedure, the user shall notify the changed items to the Company without delay by the method prescribed by the Company. Items that cannot be changed by the Company cannot be changed from the initial registration contents unless approved by the Company.
4. The Company shall not be liable for any disadvantages or other burdens caused by the user's failure to make the notification set forth in the preceding paragraph.

Article 5 (Handling of user information)
1. The user shall specify the personal information notified to us during the user registration procedure and the information about the user acquired by us when using this service (hereinafter referred to as personal information) in the privacy policy separately set by us. You agree in advance that it will be used for the purpose.
2. In the following cases, we may disclose or provide personal information to a third party.
(1) When the user's consent is obtained.
(2) When disclosure or provision is requested by a public institution.
(3) When providing in a state where an individual cannot be identified.
(4) When requested by the organization to which you belong. 3. The real name written in Roman letters will be treated as public information on this site. The user understands that the teacher will call him by his real name in the lesson, and will register and continue using the lesson.

Article 6 (Management of ID and password)
1. When using this service, the user shall use the ID and password set by the user during the user registration procedure (both can be changed by the procedure by the user).
2. The user shall be obliged to manage the ID and password set forth in the preceding paragraph, and shall not allow a third party to use the ID and the Password.
3. The user shall be liable for damages caused by insufficient management of ID and password by the user, mistake in use, use by a third party, etc., and the Company shall not be liable.
4. The user shall immediately contact us and follow our instructions if we suspect that the ID is being used by a third party.

Article 7 (Service usage fee, etc.)
1. The usage fee of this service shall be as described on this site, and the user shall pay the usage fee in advance according to the method specified by the Company for the paid service. However, this does not apply when a corporation or educational institution concludes a separate contract with the Company or its agent to use this service, and in this case, regarding the usage fee and payment provisions in this agreement. The contract shall take precedence.
2. If there is a cost to settle the usage fee, it will be borne by the user.
3. The user shall be able to use the services provided by the Company with the consent of the Company after completing the user registration procedure of this site.
4. The Company reserves the right to change the usage fee or introduce a new fee structure at any time after posting it on the site or contacting the user by e-mail.

Article 8 (Service Regulations)
The user agrees to and complies with the following service rules in advance.
1. Equipment for using this service, etc.
(1) The user prepares equipment such as a personal computer that exceeds the performance required by the Company to use this service at his / her own risk and expense, and installs the software specified by the Company to use this service. We will install and set it on the device and prepare a communication environment that meets the conditions specified by our company in order to use this service.
(2) Since this service is performed using the software or application specified by the Company, the user must operate the software or application by himself / herself to send / receive data in order to receive the provision of this service. I agree.
2. Lesson system Users can use this service by paying the usage fee separately determined by the Company by the following methods.
(1) The user can apply for the monthly membership fee in advance, make a reservation for the lesson by himself / herself within the number of times of use or the points of use, which is valid only within the applicable month, and take the lesson. In addition, you can purchase additional points and campaign plans depending on the price plan.
(2) The lesson reservation shall be completed when it is reflected in the reservation system on the account provided by the Company to the user.
(3) The points, etc. that we give to users have an expiration date set by us, and will expire after the expiration date.
The specific content shall be in accordance with the description on this site.

3. Cancellation of lessons, etc.
(1) If the scheduled lesson by the teacher cannot be conducted due to unavoidable reasons such as poor physical condition of the teacher or retirement, the lesson may be canceled or the lesson by the substitute teacher may be conducted. In this case, the Company shall return the points, etc. used by the user for the reservation, grant the points, etc., or conduct the lesson by the substitute teacher in accordance with the standards set by the Company, but beyond this, the Company shall Will not compensate the user for any damages incurred. The specific content shall be in accordance with the description on this site.
(2) If the user does not respond to the contact from the teacher etc. at the scheduled start time of the lesson, we will consider that the lesson has been canceled due to the user's convenience, about 15 minutes after the start time, and the lesson Can be canceled. In this case, we will not provide any compensation to the user.
4. Refunds, etc.
(1) The Company will not refund the fee for any reason after the user purchases points. However, this does not apply if the Company terminates this service that uses the points, etc.
(2) If this service does not comply with the terms of use, we will provide alternative lessons or give points, etc., but we will not refund the fee.
5. Cancellation of lesson reservation by user The user can cancel the reserved lesson according to the method specified by our company.
In this case, the user may be able to receive the refund of the points used for the reservation in accordance with the standards set by the Company. The specific content shall be in accordance with the description on this site.

6. Unable to attend due to system failure, etc.
(1) System failure caused by this site, etc. If the time for one lesson is less than 20 minutes due to a system failure caused by this site, the corresponding points, etc. shall be returned to the user. In this case, the user should notify this site within 48 hours after the lesson, specifying the user name, the time zone when the lesson was not possible, and the teacher's name, and following the method specified by us such as e-mail. We will investigate and confirm the situation of disabilities, etc., and will return the relevant points, etc. only if the disability, etc. is found. It may take several days for this survey / confirmation and return of points.
(2) System failure caused by the user If the lesson cannot be taken due to a system failure caused by the user, the lesson points will not be returned.
(3) System failure caused by software When using software operated or provided by a person other than our company, such as Skype, if the lesson cannot be taken due to a system failure caused by the software, lesson points, etc. Will not be returned.
7. Service provision time and service provision date
(1) Service time The service provision time of this service shall be as described on this site. The Company shall be able to change the provision time of this service by notifying the site without prior notice to the user.
(2) Holidays The Company sets holidays on weekends, holidays, year-end and New Year holidays, or holidays in the Philippines. The Company shall be able to change the cancellation date of this service by notifying the user without prior notice to this site. In addition, we will not provide this service on holidays and will not make any compensation for it.
8. Service Limitation The Company shall be able to limit or change the number of reservations made by the user in order to provide the user with smooth service.
9. Service monitoring The user agrees and acknowledges in advance that while using the service provided by the Company, the Company will record and record the situation during the course. Recordings are for the purpose of guidance / evaluation to teachers, quality improvement, management / checking of line conditions, and other purposes of this contract, except when cooperating with investigations by public institutions. It will not be used for any purpose.

Article 9 (User Responsibility)
In addition to complying with the matters stipulated in this agreement, the user shall comply with the following matters.
(1) The user must not use this service provided by the Company for any improper purpose.
(2) Since this service is provided via the Internet, users must follow these Terms and the rules, policies, and procedures that are generally observed on the Internet.
(3) The user shall not transfer or use the rights held as a member of this service to a third party, buy or sell, change the name, set a pledge, or provide other collateral.
(4) If a dispute arises between a credit card company, a replacement agent, etc. regarding payments related to this service over fees and other debts, the user shall resolve the dispute between the parties concerned.

Article 10 (User prohibited acts)
1. When using this service, the user shall not perform any of the following acts or acts that may cause it.
(1) Acts that infringe the rights of our company, this site, and this service.
(2) Acts that slander, slander, or damage the reputation or credibility of other users, third parties, or our company or our staff.
(3) Acts that cause financial or mental damage or disadvantage to other users, third parties, our company, or our staff.
(4) Election campaigns, religious activities or similar acts.
(5) Acts related to publicity stunts.
(6) Acts that are offensive to public order and morals.
(7) Acts that violate or may violate the law.
(8) Acts that interfere with the operation of this service.
(9) Criminal acts and acts that lead to criminal acts.
(10) The act of using this service for the same business activities, business purposes and preparations as this service.
(11) The act of transmitting untrue information.
(12) Loans, sales, gifts, underwriting, and other acts that may or may cause interests with other users, our staff, or teachers by means other than those approved by us. ..
(13) Acts that are judged to have an adverse effect on minors.
(14) Threatening acts, obscene / obscene, lacking in character, abusive acts, or disgusting acts against other users or third parties or our company and our staff.
(15) The act of posting, disclosing, providing or sending to others through this service what leads to discrimination or has problems from an ethical point of view.
(16) Acts that hinder the progress of lessons due to harassment of teachers or bad acts.
(17) The act of snooping on the employment conditions of teachers and confidential information of our company.
(18) The act of soliciting a teacher to work for a service or company that may compete with us.
(19) Any attempt to personally contact the teacher, online or offline, including sending e-mail.
(20) Recording ・ The act of uploading a recorded lesson on the Internet or providing it to an external third party.
(21) The act of copying, transmitting, reprinting the teaching materials provided by the Company or the act of providing them to a third party.
(22) Acts that allow a third party to use user information or benefits given by the Company.
(23) Acts of requesting lessons, language education / guidance, or similar acts from teachers or our staff regardless of this service.
(24) Other acts that the Company deems inappropriate.
2. If we determine that the user has performed the act described in paragraph 1 or may perform the above act, we will use part or all of this service without prior notice and consent to the user. It is possible to limit or prohibit the use of this service in the future.
3. The Company shall not be liable for any damages caused to the user due to the actions of the user's paragraph 1.
4. If the user violates this agreement and causes damage to the Company or a third party, the user shall be liable to the Company or the third party, and if the user causes damage to the third party. , We shall completely exempt our company from liability.
5. If the Company compensates a third party for damages on behalf of the User, the User shall immediately pay the amount equivalent to the compensation to the Company.
6. The user shall be liable for damages caused to the Company by the act of paragraph 1. In addition, this liability will remain valid even after the user withdraws from the membership.
7. If the user fails to pay the monetary debt to the Company, the payment shall be made with an annual delay damage of 14.6% from the day following the payment date of the monetary debt to the date of completion of payment.

Article 11 (withdrawal)
1. If the user does not wish to use the paid service, he / she can suspend the eligibility to use the paid service (hereinafter referred to as "adjournment").
2. If the user wishes to take a leave of absence, he / she will notify us of the leave of absence by means of e-mail, etc. specified by us, and will be closed when we complete the identity verification.
3. If the user borrows fixed reservation points in advance (holds a negative number of points), the Company will be adjourned unless the user offsets the advance borrowed points by purchasing points for the next month or additional points. We will not accept your request.
4. The user shall lose all points and all rights and benefits related to paid services if the membership is canceled.
5. If the user does not wish to use this service, the user qualification can be canceled (hereinafter referred to as withdrawal).
6. If the user wishes to withdraw from the membership, he / she will notify the Company by means of e-mail, etc. designated by the Company, and the membership will be withdrawn when the Company completes the identity verification.
7. If the user withdraws from the membership, he / she shall lose all rights and benefits related to the use of this service, and shall not acquire any claim right against the Company upon withdrawal.
8. The Company shall be able to use the registration information for the business of the Company even after the user has withdrawn from the membership.
9. Even if the user has an objection to the provisions of this agreement or a change of this agreement, or if there is an objection to the content of this service, the means that can be taken against us is to use this service. Please note that you are limited to terminating and withdrawing from the membership.

Article 12 (Revocation / Disapproval of User Qualification)
1. If the user falls under any of the following reasons, the Company may suspend the use of this service or suspend or withdraw the user without giving any prior notice or notification to the user. Suppose.
(1) When it is found that any of the reasons stipulated in Article 2, Paragraph 2 or Article 10, Paragraph 1 applies.
(2) When the information provided by this service is modified without the consent of our company.
(3) When this service is used for an illegal purpose.
(4) When the operation of this service is obstructed by any means.
(5) When the member cannot be contacted by telephone or e-mail.
(6) When we judge that you are not qualified as a user.
(7) If you have not used this service for one year.
(8) When a communication failure of unknown cause occurs when the user uses this service.
(9) When the user fails to pay the debt to the Company.
(10) In addition, if you violate any provision of this agreement.
2. If a user is adjourned or withdrawn by us, he / she shall immediately pay the full amount of his / her obligations to us. In addition, the Company shall not be obliged to refund any fees already paid, except when the Company approves.
3. The Company shall be able to invalidate the ID and password of the user who has been adjourned or withdrawn.
4. The Company shall not be liable for any damages caused to the user or a third party by exercising the measures in Paragraph 1.

Article 13 (Interruption and suspension of this service)
1. The Company shall be able to suspend or suspend this service voluntarily by posting on this site or notifying the user by e-mail before or after the fact. However, if there is an urgent and rational reason at our discretion, we may suspend or suspend this service without notifying the user.
2. The Company shall not be liable for any disadvantage or damage suffered by the user or a third party due to the interruption or suspension of this service.
3. Notwithstanding the provisions of the preceding paragraph, if the user falls under the category of "consumer" stipulated in the Consumer Contract Law, the Company will directly and actually cause damage to the user due to reasons attributable to the Company. Compensation shall be made up to one month's charge for the month in which the damage occurred. However, in the event of damage to the user due to our intentional or gross negligence, we will make a considerable amount of compensation to the extent permitted by law.

Article 14 (Implementation of questionnaire and information distribution)
We may conduct email advertisements and surveys to users.

Article 15 (Denial of Warranty)
1. The user expressly agrees to use this service at the user's own risk. We do not guarantee the content of teachers' remarks, service content, provision status, accessibility, usage status, etc. The user himself / herself shall confirm the authenticity, accuracy, accessibility, etc. before starting use.
2. Our company does not guarantee the following contents.
(1) The user can reserve the lesson desired, or the reserved lesson will be carried out as scheduled.
(2) Continue to provide lessons by a specific instructor or lessons with a specific curriculum.
(3) The service content, usage results, learning effects, etc. of this service meet the user's requirements.
(4) Whether the information sent by the user arrives at our computer system, and the information arriving at our computer system is the same as the information sent by the user.
(5) This service should be provided in a timely manner.
(6) The information that the user obtains through this service is accurate and reliable (does not include information that may make the user uncomfortable, completeness, applicability, currentness, usefulness). ..
(7) Providing support and services during the time period specified on this site and e-mail.
(8) There are no defects in this service.
3. We do not guarantee that the actions taken by the teacher through this service will suit the purpose of the user.
4. If the products or services purchased on this site (but limited to those other than this service) do not conform to the contents of the contract, we will provide alternative products or services, but refunds will be given. I will not.
5. Except for the case of the preceding paragraph, we do not guarantee any products or services purchased on this site (but limited to those other than this service).
6. Notwithstanding the provisions of the preceding paragraph, if the user falls under the category of "consumer" stipulated in the Consumer Contract Law, the Company will directly and actually cause damage to the user due to reasons attributable to the Company. Compensation shall be made up to the purchase price of the product or service that caused the damage. However, in the event of damage to the user due to our intentional or gross negligence, we will make a considerable amount of compensation to the extent permitted by law.
7. Even if the user gives advice or information from the teacher directly from our company or through this service, we do not guarantee beyond the contents stipulated in this agreement. The user shall utilize the advice and information at his / her own risk.
8. We do not guarantee any damage caused by or related to the following situations.
(1) The number of lessons offered is temporarily insufficient due to a rapid increase in the number of users, the retirement of teachers, and the occurrence of communication problems on the Philippine side.
(2) Situations where lessons cannot be reserved for the desired specific time zone.
(3) The situation where the lesson of the desired specific teacher cannot be reserved.

Article 16 (Attribution of rights)
1. All intellectual property rights and ownership rights such as portrait rights, copyrights, etc. regarding all aspects of this service such as images, materials, layouts, designs, structures, systems, etc. of this service belong to our company. It is under the control of the Company or the Company that the user uses, reproduces, reprints, changes, translates, transfers or rents the intellectual property rights of the Company beyond the scope permitted by Article 30 of the Copyright Law and other laws and regulations. In the case of infringement of intellectual property rights, etc., the user shall include all damages caused to the Company (including attorney's fees within a reasonable range necessary for taking legal measures such as proceedings). ) Shall be liable for compensation.
2. The user does not acquire any intellectual property rights to this service or the content to be accessed by using this service.
3. The copyright of the photos and videos taken by us with the consent of the user belongs to us.
We reserve the right to use them indefinitely now and in the future for any purpose.


Article 17 (Business Transfer)
When we transfer the business related to the services on the Internet operated by our company including this service to a third party, we will inherit and sell all our rights and obligations based on this agreement by notifying the user in advance. , Merger, or other means of transfer. In this case, the user acknowledges that the Company will disclose the registration information to the person to whom such rights and obligations are transferred.

Article 18 (Governing Law)
Japanese law shall apply to the establishment, effect, performance and interpretation of this Agreement.

Article 19 (Jurisdiction)
If the dispute between the user and the Company arising out of this agreement cannot be resolved even after discussions between the two parties, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive agreement jurisdictional court of the first instance. ..


Supplementary Provisions This agreement will come into effect on April 30, 2021.

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